Order and refund support
All order matters are handled by the official vendor. Email support@soulmatestory.com with your order reference and they will pick it up.
Contact Us
Editorial questions come to us. Order questions go straight to the vendor.
If your message is about an order you placed for Soulmate Story Sketch — a missing delivery, a refund request, a question about your reading — please email the official support desk directly at support@soulmatestory.com. They hold your order record. We do not, so routing it through us only slows you down.
Send us a message
For feedback on this website, corrections, or partnership enquiries.
Editorial and corrections
Spotted something out of date on this site? Use the form and quote the page. We would rather fix it than defend it.
Response times
We answer messages Monday to Friday, usually within two working days. We are not a 24-hour desk and we do not use auto-responders.