Where the Service Deliberately Stops
Good products are defined as much by their refusals. There is no name, no address, no phone number and no timeline down to the week, because none of those can be responsibly promised. The reading describes a kind of person and a kind of moment, and it leaves the recognising to you.
There is also no ongoing membership. You pay once, receive two files, and the relationship ends there unless you choose to order again. For a category littered with recurring charges, that is worth stating twice.
If a specific feature question is not answered here, the FAQ page covers the practical details, and the official support desk answers anything about an existing order.